Zielnik Restaurant

Privacy Policy

This Privacy Policy sets forth the rules for the processing, storage, and protection of the personal data of Guests at Zielnik-Cafe Restaurant. This policy applies to the use of services offered by the Restaurant, our website, and any contact made for informational or business purposes.

Zielnik-Cafe Sp. z o.o., with its registered office in Warsaw (02-608) at ul. Odyńca, NIP: 525-21-59-837, REGON: 016220226, is the Data Controller and is committed to protecting your privacy. We strictly adhere to the requirements of the General Data Protection Regulation (GDPR) and have implemented internal procedures to prevent unauthorized access to your data.

Data Controller and Service Operator

Zielnik-Cafe Sp. z o.o., ul. Odyńca, Warsaw (02-608).

Contact: info@restauracjazielnik.pl, event@hospitalitygroup.pl.

What personal data do we process and why does Zielnik-Cafe Sp. z o.o. process your personal information?

Personal data is collected and processed in connection with your use of our electronic services. The information you provide is utilized for managing reservations, fulfilling and confirming orders, estimating order values, processing payments, and conducting guest satisfaction surveys following your visit. Our commitment is to process only such data as is adequate and strictly necessary for the purposes for which it is collected.

1. Proces składania zamówienia

We process the personal data you provide when making a reservation or placing an order via our website’s booking form and/or email. The legal basis for processing this information is its necessity for the performance of a contract, as defined by the GDPR. We process the following categories of personal data:

• Full name

• Company name (if applicable)

• Address details (if applicable)

• Contact information

• Order details (if applicable)

• Payment data

Comments* (if applicable)
Note on Comments*: This section may include sensitive data, such as dietary preferences or allergens. We process health-related information based on your explicit consent, provided through a clear affirmative action confirming your wish for us to access this information.

2. Customer Service

When you contact our customer service department, we use the personal data you provide to respond to your inquiries or process your complaints. The legal basis for this processing is its necessity for the performance of a contract, as defined by the GDPR. For customer service purposes, we process the following data:

• Full name
• Address details (if applicable)
• Contact information
• Payment details (if applicable)
• Comments (if applicable)

3. Guest Satisfaction Surveys

To ensure our services are tailored to your preferences, any personal data shared with our service department may be used for operations such as Guest satisfaction surveys. The legal basis for this is our legitimate interest (as defined by the GDPR), which in our case is to ensure a positive experience and maintain the highest level of Guest satisfaction. This applies to the same categories of data mentioned in section 2.

4. Cookies

We also process personal data that is not provided to us directly. Zielnik-Cafe Sp. z o.o. utilizes cookies for functional, analytical, and marketing purposes. Functional cookies are essential for the proper use of the website. These cookies collect the following data:

• Location data

• IP address or application identifiers

• Browser type and device type

• Website language The data collected via analytical and marketing cookies is not linked to any information provided during the reservation or inquiry process.

5. Fraud Prevention

We process certain portions of the aforementioned data to prevent fraud and other forms of abuse. The legal basis for this is the legitimate interest of Zielnik-Cafe Sp. z o.o. (fraud prevention), as defined by the GDPR.

6. Analysis

We utilize your personal data to improve our website as well as our range of products and services. The legal basis for this is the legitimate interest of Zielnik-Cafe Sp. z o.o. We ensure that all reports generated for these purposes are anonymized and do not allow for individual identification.

Data Retention Period

Zielnik-Cafe Sp. z o.o. will not store your data longer than necessary for the purposes for which it was collected. We may retain data for a longer period if required by law. Most personal data is deleted within 2 years from the date of your order or inquiry.

Obligatory/Voluntary Provision of Data

Providing your personal data is voluntary. However, failure to provide such data prevents the fulfillment of contracts, orders, or services within the restaurant’s operations.

Access, Correction, and Deletion of Data

You have the right to access all personal data we collect about you, as well as the right to request its correction or deletion. You also have the right to restrict processing, data portability (where technically feasible), and the right to object. If you have provided information regarding dietary preferences or allergens, you have the right to withdraw your consent at any time. If you believe we are processing your data without a valid legal basis, please contact us at info@restauracjazielnik.pl. We will respond as soon as possible, no later than within 14 days.

Security

Zielnik-Cafe Sp. z o.o. takes data protection very seriously. We implement appropriate measures to protect your data against misuse, loss, unauthorized access, disclosure, or alteration. If you have concerns about the security of your data, please contact us. Our website is not intended for individuals under the age of 16. We recommend that parents monitor their children’s online activity. If we have inadvertently collected data from a minor without parental consent, please contact us, and we will ensure its removal.

Supervisory Authority

In addition to filing a complaint with us, you have the right to contact the relevant supervisory authority: The President of the Personal Data Protection Office (UODO), ul. Stawki 2, 00-193 Warsaw.